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Customised product delivery within hours

Instruments manufactured by Teltherm can be customised. Your urgent requirements are our specialty.

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Got a query - have a chat with a sales representative. Phone +64(0)9 633 0040

Product Return

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  • Product returned to Teltherm must be accompanied by proof of purchase. If the item is under warranty please attach a copy of the invoice.

  • The date of purchase & original purchase order number are required.

  • When investigating a product defect we may reverse engineer the product. If a defect is due to Teltherm, the product will be repaired or replaced.

  • If a defect is due to misuse or the application, the customer shall be notified & repair work carried out at the customer’s cost.

To Request a Product Return:
Phone: +64 (0)9 633 0040
Email Teltherm:  webenquiry@teltherm.co.nz
Fax:  +64 (0)9 633 0012
  • We will guide you through the process.

  • To request a report or register a customer complaint, contact Teltherm as above and a Continuous Improvement Procedure shall be initiated.

  • When there is a problem with a Product Return, a return specialist will advise you of any non-compliance and work with you to resolve the issue.

Please return the product to Teltherm Instruments Ltd, freight pre-paid.
  • Include the original invoice and a brief explanation for the reason for the return.
  • Also include your contact details & your shipping details.
  • Always use adequate packaging to ensure the safe transport of the item.

Courier or Ship Returns to:
Teltherm instruments Ltd
Product Returns
Unit 5 343 Church Street
Onehunga
Auckland 1061
New Zealand

Mail Returns to:
Teltherm instruments Ltd
P.O. Box 12 171
Penrose
Auckland 1642
New Zealand


                                            
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What our clients say

“Tubman Heating has been dealing with Teltherm Instruments since 1990 and has always found their service to be excellent. The turn-around time for gauge calibration is very good and on occasions when we have needed an urgent job completed, they have always accommodated us. ..."
Read more testimonials

Contact Us

Phone: +64(0)9 633 0040
Fax: +64(0)9 6330012
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